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  • PAYMENT & CHECKOUT

  • What payment types do you offer?

    As a company we accept several methods of payment; credit / debit card, PayPal

     

  • What currencies do you accept?

    We currently accept payments in GBP

  • Do you offer credit accounts?

    Unfortunately we do not currently offer a credit account option or a buy now pay later scheme.
    All orders placed need to be paid in full at the time of checkout.

     

  • Is my payment information safe?

    We do not share your information with any third party (excluding partners who may have linked you to our site) without your permission. For more information on our privacy policy please follow this link; click here

  • I am getting error during checkout : Transaction Error 15005 while checkout

    We are extremely sorry for the payment not processed. We checked with the error code which was 15005. This is an error from the card issuer. Please contact your card issuer to fix this error. Please see the attached screenshot for more details.


    http://help.corsetdeal.com/support/solutions/articles/5000544557-i-ordered-1-corset-and-when-i-went-to-checkout-and-it-said-card-error-so-i-did-it-again-and-it-said-c
    http://help.corsetdeal.com/support/solutions/articles/5000644286-i-am-unable-to-place-my-order-as-your-system-does-not-shows-the-shipping-option-or-i-am-una

  • Can We use prepaid cards or Gift cards for online purchase?

    No,we do not accept any prepaid card or gift card on corsetdeal for any online purchase

  • DELIVERY

  • Delivery Time

    We offer standard and express shipping options. For full information regarding these options, please click here.

     

  • Order Tracking

    When your order has been dispatched you will be sent an email, in this email you will receive a link to track your parcel, save this link and it will update you at each stage of your delivery. Alternatively you can go to our site, sign in to your account, click on my orders, and then track my order Or visit link at the footer : Track Order , type your Email id and Order ID

     

  • I have tracked my order and it says it has been delivered but it hasn’t, where is it?

    If this is the case you will need to contact Customer Services via live chat facility, phone or message stating your issue. We will then need to carry out an investigation with the courier service into the location of your parcel.

  • Undelivered Parcel

    If you have not received your parcel within the estimated delivery time-frame then please contact our customer service team via live chat facility, phone or message and they will investigate this for you with the courier company.

     

  • I'm unable to track my order?/ I have not received the order shipment notification?

    Order shipment notification with tracking details will be sent within 24-48 working hours after order is placed on our website. Also you can contact our customer support team through email at help@corsetdeal.co.uk

     

  • Will my parcel be charged customs and import charges?

    US: Duties and Tax Paid

    UK & EU: Duties and Tax Paid

    Rest of the World: Duties and Tax customer responsibility

    At Vintage Goth, For US, UK and EU we take care of the Import Duties, Clearance Fees or Brokerage fees including any other additional charges associated with the your order. Usually these charges are customer responsibility but to offer good shopping experience, we pay them in advance. All order are door delivered without any additional charges. There is exception for AU, Canada & Rest of the world where recipients will be responsible for any Import Duties, Clearance Fees or Brokerage fees including any other additional charges. For these countries we operate on a DDU (Delivered Duty Unpaid) basis. Courier services we use manage this on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

     

  • RETURNS,EXCHANGES & REFUNDS

  • If you wish to return a parcel:
    1. Visit website link : Request RMA : http://www.corsetdeal.co.uk/pages/request-rma
    2. Enter your Email Id and Order Number
    3. Request RMA
    4. Please wait for RMA approval, estimated time for approval is 24 hrs .
    5. Repackage the item in the original packaging
    6. Take your parcel to your nearest local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. CorsetDeal cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

      The Returns address is:
      Attn. Returns Department
      VG London Ltd.
      Unit 48,Tanners Drive,
      Blakelands,
      Milton Keynes,MK14 5BW, UK

     

  • Exchanges

    Return the original item. Once returned item(s) is delivered and restocked in our warehouse, we'll confirm and process the desired choice of exchange. Please allow us minimum 3 business days to restock the item.Once exchange item is shipped we'll notify you with tracking details of exchange item.

  • Refunds
    Return the original item.Once returned item(s) is delivered and restocked in our warehouse, we'll confirm and process the desired choice of exchange. Please allow us minimum 3 business days to restock the item. Item cost will be refunded as soon as item is restocked with our returns department.
    Original Shipping amount is non-refundable.
    Sale Items bought before 1st Jan'2016 will be charged £3.50 Restocking fees.

     

  • Where’s my refund

    Please allow 7-10 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with.

  • Are there any products that cannot be returned?

    You cannot return any pierced jewellery, i.e. earrings and lingerie products. You are able to return all other items to us including sale items.

  • ORDERS

  • How do I place an order?

    To place an order please follow these steps:

    1. Add your desired items to Cart.
    2. Click on ‘GO TO CART’ below the ADD TO CART button.
    3. Proceed to checkout.
    4. Either log in or sign up
    5. Select delivery method and fill out all necessary information.
    6. Place order, you will then receive a confirmation order from us stating the details of your order.

      If you are experiencing any difficulties placing your order, please contact Customer Services on +44 (0)800 8085 188 and quote the product reference name or numbers for the items you wish to purchase.

       

  • Can I change my order details after completing my order?

    Once you have completed your order you are able to change the address ONLY if your order has NOT already started to be processed in the warehouse. To check the status of your order please login to your account .For changes please contact our customer service team via the online live chat facility  and they will make the amendment with you if they are able to so at that time.

  • OFFERS & COUPONS

  • What is your return and exchange policy for 3 FOR 2 offer ?

    Please make sure you visit www.corsetdeal.co.uk, Buy 3 for 2 Category.

    • Select any 3 items from this category.

    • Use Coupon Code mentioned in the BUY 3 FOR 2 Category in Shopping Cart.

    • Your total cart value for buy 3 items on price of 2 items ( Size 32 to 40 will be charged extra £1 per size )

    • Promotion is valid only if you buy 3 items. If you decide to return either one or two items out of three, then the remaining item (s) will be considered at its non-sale price. Refund would be processed deducting the non-sale price of remaining item(s).

    • For eg. IF RETURNED 2 ITEMS: If customer ordered 3 items of £49.00 each,availed BUY 3 FOR 2 promotion in order and returned 2 items of £49.00 each, the refunded amount would be £49.00.

    • For eg. IF RETURNED 1 ITEMS: If customer ordered 3 items of £49.00 each,availed BUY 3 FOR 2 promotion in order and returned 1 item of £49.00 each, the refunded amount would be NIL.

    • Exchange would be processed as per exchange policy.


    Terms & Condition :

    • Promotion is only valid for : BUY 3 FOR 2 CATEGORY
    • You cannot mix this promotion with other sale item or other category products
  • BUY 3 FOR £70 OFFER
      • Select any 3 items from the Category.

      • Use Coupon Code mentioned in Buy 3 for £70 category in Shopping Cart

      • Your total cart value for 3 items will be £70 ( Size 32 to 40 will be charged extra £1 per size )

      • Promotion is valid only if you buy 3 items. If you decide to return either one or two items out of three, then the remaining item (s) will be considered at its non-sale price. Refund would be processed deducting the non-sale price of remaining item(s).

      • For eg. IF RETURNED 2 ITEMS: If customer ordered 3 items of £26.00 each,availed 3 for £70 promotion in order and returned 2 items of £26.00 each, the refunded amount would be £44.00
      • For eg. IF RETURNED 1 ITEMS:If customer ordered 3 items of £26.00 each,availed 3 for £70 promotion in order and returned 1 items of £26.00 each, the refunded amount would be NIL.


      • Terms & Condition :

          Promotion is only valid for Buy 3 for £70.00
      Promotion is only valid for Retail customer group , not valid for wholesale group.

     

  • What is your return and exchange policy for 2 FOR 1 offer ?

    Please make sure you visit www.corsetdeal.co.uk, Buy 2 for 1 Category.

    • Select any 2 items from this category.

    • Use Coupon Code mentioned in the BUY 2 FOR 1 Category in Shopping Cart.

    • Promotion is valid only if you buy 2 items. If you decide to return one item, then the remaining item(s) will be considered at its non-sale price. Refund would be processed deducting the non-sale price of remaining item(s) .

    • For eg. If customer ordered 2 items of £49.00 each,availed Buy 1 Get 1 Free promotion in order and returned 1 items of £49.00 each, the refunded amount would be NIL.

    • Exchange would be processed as per exchange policy.


    Terms & Condition :

    • Promotion is only valid for : Buy 2 for 1 CATEGORY
    • Promotion is only valid for Retail customer group , not valid for wholesale group
    • You cannot mix this promotion with other sale item or other category products.

     

  • Where do I apply the coupon code?

    Please apply the coupon code at last Checkout page(as shown the below image).

  • SIZE HELP

  • Where can I find size guide and care instructor for a better purchase?

    With corsets being famous for their unique designs and perfect fit, we do not want you to own one that does not compliment to your persona and figure. So to help you with your shopping and make buying worthwhile we offer you “Size Guides", also you can visit Click Here and request a ticket(responded in 24-48 working hours) selecting "SIZE HELP"(as shown in image below) or you contact our customer service.

    To sustain the guise of your corsets for years like the new one get those dry cleaned only.

     

  • How to Wear and Remove Busk Opening Corset?

    Fitting - Before wearing a corset, always unlace fully at the back until the busks can be closed easily, then tighten at the back, starting at the top and bottom, towards the waist.

    Removing corset - Always unlace fully at the back before opening the front busk.

  • Footwear Sizing for Women
    We are excited with launch of our new Vintage Goth Footwear Range .
    We want to make sure you fit into right size , here is easy way to measure your size . Please click link : Shoes Measurement Guide
    Please follow simple steps.
    1. Download the link PDF file click link : Shoes Measurement Guide
    2. Print: For an accurate measurement when printing from Acrobat please choose :
      File > Print (Properties > set paper options to A4) >Actual Size > print
    3. Cross check you have got the right print out : Check the accuracy of the centimeter ruler located in bottom left.
    4. Place your foot on the dotted lines on the printed image.
    5. Check the highest point of the toe, This is your shoe size .
    6. Please make sure you leave space for comfort.

     

  • CANCELLATION

  • Can I cancel my order?

    No. If you recently placed your order (within approximately 12 hours), contact our Customer Service Department and we can try cancel your order if it has not already been processed. However, if your order has been processed, changes or cancellations cannot be made and you will have to go through the return or exchange process to make the desired change.Your Return would be processed as per our Return policy.

  • What happens after I have cancelled my order?

    After your order is cancelled you can either go for refund or you can go for store credit for the full order amount(in order to use the credit in next order).


  • What are the modes of refund available after cancellation?
    Refund would be processed to your card/ Paypal account which was used during checkout.

    How long would it take to get the refund if I cancel my order?
    Refund amount will be credited to the card/Paypal within 2-3 business days once it is refunded from our end.
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